Q: What is a secondary ticket seller?

A:

A secondary ticket seller is a ticket provider who is not the first provider (promoter or organizer) of the ticket.

Q: What is a secondary ticket?

A:

A Secondary Ticket is were the buyer is not the original purchaser of the ticket.

Q: What kind of different tickets are there?

A:

The most common tickets are:

General admission:
These tickets grant you general access to an event. Local conditions vary from venue to venue. Most often general admission tickets will give you access to the standing room. Some venues also offer possibilities to sit down, however this cannot be guaranteed.

Standing:
These tickets give you access to the standing room. Some events have different categories within the standing room. Should these be the case, the best standing tickets are marked standing category 1, the next best standing tickets are marked standing category 2, etc.  

Seated:
These tickets give you access to the (usually unreserved) seating area. Some events offer seated tickets in different categories (seated tickets category 1, seated tickets category 2, etc.). These different categories are explained in detail at What is the difference between seating category 1 and 2?

At soccer games there are also the categories Seated Tickets Category 1: long sides (seats on the long side of the stadium) and Seated Tickets Category 2: short sides (seats on the short side of the stadium, behind the goals).

Passe-partout, weekend tickets, day tickets
These tickets grant you access to an event for a set period of time. A passe-partout is valid for the whole duration of an event (also numerous days if applicable). Weekend tickets are usually issued for festivals and are valid – as the name suggests – for the whole weekend. Please note that all weekend tickets are excluding camping, unless stated otherwise. Should you have questions regarding this, please contact our customer service team prior to ordering tickets. Day tickets are valid for one day of the event.  

Some events handle specific ticket categories. We strive to indicate them as clearly as possible. Should you have any questions regarding the tickets, please do not hesitate to contact our customer service department.

Q: What is the difference between seating category 1 and 2?

A:

Budgetticket is a reseller of tickets – we connect the seller and the buyer of tickets. This means that we buy our tickets from other sellers or from customers that will not be able to attend the event. Due to this fact it is not always possible to tell the exact space or seat number upfront.  

Since it is not yet possible for us to adapt the seat categories of each event as used at the venue, we have chosen to group our tickets into the following categories, unless stated otherwise.

The Budgetticket ticket category "seating category 1" usually represents the upper half of the categories used by the organiser. Respectively the Budgetticket ticket category "seating category 2" usually represents the lower half of the categories used by the organiser.  (Example: If an organiser uses 6 different seating categories, the tickets of category 1,2 or 3 are offered by Budgetticket as seating category 1, while the tickets of category 4,5 and 6 are offered by Budgetticket as seating category 2.) If the organiser uses an uneven number of categories, the middle category usually belongs to Budgetticket's seating category 2.

Standing tickets, general admission tickets and other special ticket categories are excluded from this rule.

Q: Where I will be seated?

A:

Seats within a category are allocated on a first-come-first-serve basis. This implies that it is not possible to honour preferences for specific seats within a category. Tickets are guaranteed two or three next to each other. Exact row or seat numbers are not known up front.

Q: Why is the price mentioned on the ticket lower than the price I actually paid for the tickets?

A:

Budgetticket is a reseller of tickets, hence its offer includes secondary tickets: we connect the buyer and seller of tickets.  This means that we buy our tickets from other sellers or from customers that will not be able to attend the event. The price that you have paid for your ticket was determined through supply and demand on the market, whereupon we add an honest margin on top of our purchase price.

Q: Why can I already place an order on Budgetticket for tickets for which the official presale has not started yet?

A:

If you want to be certain that you get tickets or if you know already that you won’t be able to queue for tickets on the day of the official presale, you can already place your order on Budgetticket. Budgetticket basically connects sellers and buyers of tickets. We get our tickets through a reliable network of contacts and can therefore guarantee tickets even before we physically have them available. When you place an order for tickets for which the official presale has not started yet, you are in fact placing a guaranteed reservation. Budgetticket will organise the required tickets for you once the presale has started.

Q: Do you have special wheelchair tickets?

A:

Unfortunately, we do not have wheelchair tickets on sale. Please contact the venue for more information about wheelchair tickets and access.

Q: Why am I sometimes linked through to other websites when I click on tickets?

A:

It is our aim to offer you as broad a choice of tickets as possible. Sometimes we cooperate with third parties in order to offer you tickets that we otherwise couldn’t offer.

Please be aware that as soon as you are linked through to any third party URL (those can easily be spotted since the URL will no longer begin with http://www.budgetticket.eu), you are on a website outside of Budgetticket. Hence, all contracts you enter into on these websites will be between you and the owner of that website, not with Budgetticket.

Q: What terms and conditions apply if I want to claim a refund according to the TicketProtect Guarantee?

A:

In order to claim a complete refund of the purchase price according to the TicketProtect Guarantee; you need to contact the customer service department of Budgetticket in writing within 5 days after the event took place (or respectively within 5 days after the tickets should have been delivered to you or within 5 days of the announcement of the cancellation of the event). In case tickets were already shipped to you, you also need to return these to Budgetticket.

Q: Whom can I ask about questions regarding the TicketProtect Guarantee?

A:

Our customer service department will be happy to answer all your questions regarding the TicketProtect Guarantee.

Q: What is the TicketProtect Guarantee?

A:

At Budgetticket we strive to offer you the best service at the highest quality. In case your tickets are not delivered properly, you can claim a refund of 120% of the purchase price.

Q: Which eventualities are covered by the TicketProtect Guarantee?

A:

The three scenarios below are covered by the Buyers Guarantee and allow you to claim a refund.

1) When the tickets you have received appear to be fraudulent and/or admission to the event is denied:
Budgetticket sells 100% authentic tickets. We acquire the tickets through our extensive international network. Should it happen that you will be denied access to the event for which you purchased tickets at Budgetticket, you will receive a 120% refund of the complete purchase price including shipment- and service costs from Budgetticket. In order to receive the refund you are required to contact the customer service department of Budgetticket in writing claiming your refund within 5 days after the even took place. Further, you are required to return the tickets to Budgetticket.  

2) When the tickets have not been delivered in time:
Budgetticket strives to send you the tickets as soon as possible. In case you do not receive the tickets in time before the event due to a mistake of Budgetticket, you are entitled to a refund of 120% of the total purchase price including shipment- and service costs. However, we hereby point out that no rights can be drawn from TNT’s failure to deliver. In order to receive a refund due to late delivery of your tickets caused by a mistake of Budgetticket you need to contact the customer service department of Budgetticket in writing claiming your refund within 5 days from the time that your tickets should have been delivered.

3) When the event is cancelled and there is no replacement event scheduled:
In case the event that you bought tickets for is cancelled, Budgetticket will offer you similar replacement tickets subject to availability. Alternatively you are entitled to a refund of the complete purchase price including shipment- and service costs. Please contact our customer service within 5 days after the cancellation of the event is announced in order to check availability of replacement tickets or to claim your refund. All refund claims need to be done in writing. Tickets that were already sent to you need to be returned to Budgetticket by registered mail. Obviously, replacement tickets can only be issued to you subject to availability.

Q: Can I cancel my order?

A:

Unfortunately, it is not possible to cancel an order once it is placed.

Q: I need help with the placing of my order. What do I do?

A:

If you require assistance with your order and would like to speak with one of our customer service agents, please contact us by e-mail or telephone.

Q: I would like to amend my order. Is that possible?

A:

In consultation with our customer service it is possible to upgrade an order or change the address details supplied for an order. Once the tickets have been shipped it is no longer possible to change anything.

Q: How can I order tickets?

A:

Ordering tickets from Budgetticket is convenient and easy. The order process consists of 3 transparent steps. Your order will only be final once you click on ‘Place order’ and your payment has been processed successfully.

1. Choose the event that you want to visit
   Use the search function, the tag cloud with the most popular events or our gig-guide to navigate the website in order to find the latest events in your neighbourhood!
2. Choose the type of tickets that you wish to receive and click on the ‘Buy’ button
3. Check in step 1 if the correct tickets are in your shopping cart. If they are, click on the button ‘Complete order’.
4. In step 2 ‘Details & payment’ please fill in the address to which we shall send your tickets. Further, please choose a payment method and confirm your order by clicking ‘Place order’.
5. In step 3 the confirmation of your order is displayed. This confirmation is also e-mailed to you.

Q: What do I need to pay attention to when ordering tickets?

A:

When you place an order it is advised that you keep your credit card, your TAN generator / random reader or your mobile phone (i.e. for Postbank customers) at hand in order to complete your payment.

Q: Which payment options are available at Budgetticket?

A:

• Credit card
• iDEAL (internet banking)
• Bank Transfer

Q: Which credit cards does Budgetticket accept?

A:

You can use MasterCard, Visa, Carte Bleue and JCB for your payments at Budgetticket.

Q: I don't have a credit card. Can I also pay by iDEAL / sofortüberweisung.de?

A:

If you have access to the internet banking of Fortis, Rabobank, ABN Amro bank or ING/Postbank, you can pay for your tickets by using the familiar environment of your own internet banking.

The advantages of paying with iDEAL / sofortüberweisung.de:

• Payments with iDEAL/sofortüberweisung are free of charge
• Secure and fast payments in the familiar environment of your own internet banking
• Your order will be dealt with directly

Q: Can I also pay by bank transfer?

A:

Currently it is not possible to pay via bank transfer on our website. However, our customer service agents can arrange payment by bank transfer on the phone with you. Please contact our customer service department on: +31 50 201 1521.

Q: Can I also pay via direct debit?

A:

Unfortunately it is not possible to pay by direct debit.

Q: What happens if my tickets get delivered when I am not home?

A:

If you are not at home when the postman wants to deliver your tickets; he will take the envelop to your local post office from which you can pick it up from the next working day. The postman should notify you about this by leaving a note in your letterbox in order to enable you to pick up your tickets from the post office. Please remember to take your ID with you when going to pick up the tickets!

Q: I have ordered tickets for an event abroad. When will I receive these tickets?

A:

Usually tickets to events abroad are shipped to the delivery address just like national tickets. However, should that not be possible anymore, we ask you for an alternative address abroad (most likely the address of the hotel you are staying in) in order to enable our local suppliers to deliver the tickets directly to you.

Q: Can I also pick up the tickets at your office?

A:

Unfortunately, it is not possible to pick-up the tickets from our office. Should it be necessary to pick up the tickets due to the event coming up very soon, please contact our customer service department.

Q: Can I also trace the delivery of my tickets?

A:

You will receive an e-mail from us once your tickets are shipped. In case you want specific information about your shipment or in case you still haven’t received your tickets 5 days after you received the shipment confirmation, please contact our customer service department by e-mail. Our customer service will e-mail you your individual tracking code which you can use to trace your shipment on the website of TNT Post: https://securepostplaza.tntpost.nl/tracktrace/

Q: Are tickets also delivered on Saturdays?

A:

Unfortunately, it is not possible to deliver your tickets by registered mail on Saturday. Should it however be necessary to deliver your tickets on a Saturday, we will choose for a normal delivery by TNT post.

Q: When will my tickets be delivered?

A:

Depending on the event, we strive to deliver tickets as soon as possible. If you order online the system gives you an indication of the estimated time of delivery. If the system does not issue a specific time of delivery the tickets are usually shipped about ten days prior to the event by registered mail.

Q: Can I have my tickets delivered to a different delivery address?

A:

When you order online, the system automatically gives you the opportunity to fill in a different delivery address. If you have already ordered your tickets, please contact our customer service in order to see if a delivery to another address is still possible.

Q: Can I sell my spare tickets to Budgetticket?

A:

You will not be able to attend the event? Offer your tickets to Budgetticket. We might be interested in buying them. You can let us know which tickets you have to offer via http://www.budgetticket.eu/sell-your-tickets. Our customer service tries to answer your offer within 3 working days.